BLACK FRIDAY & CHRISTMAS SALE · NOV 9–DEC 20
BLACKFRIDAY
More freedom. More savings.
Discover Black Friday deals on your next RCB ride.
- ABE certified
- 2-year warranty
- Free EU shipping
SHIPPING TIME
Order processing: 0–1 business day.
Estimated delivery times after dispatch:
- Germany: 2–4 business days.
- Other EU destinations listed below: 2–8 business days.
- United Kingdom: Please contact us at contact@rcb-scooter.com for an estimated delivery time before placing your order.
All ABE-certified scooters ordered for delivery within Germany are shipped directly from our local German warehouse with door-to-door delivery.
Orders placed on weekends or public holidays will be processed on the next business day. Delivery times are estimates and may be extended during major promotional campaigns.
SHIPPING METHODS
We work with European delivery providers including DPD, DHL, GLS, SEUR, BRT, Tuffnells, LA POSTE and GEODIS. The courier used for your order depends on your destination and shipment arrangements.
Orders are dispatched from our local EU warehouses in Germany, Poland, France, Italy and Spain. We arrange shipment from a suitable warehouse based on your delivery address.
SHIPPING LOCATIONS
We currently ship to the following countries:
Denmark, Bulgaria, Croatia, Hungary, Luxembourg, Austria, Greece, Germany, Italy, Latvia, Czech Republic, Slovakia, Slovenia, Belgium, France, Poland, Ireland, Estonia, Sweden, Lithuania, Romania, Finland, the Netherlands, Portugal, Spain and the United Kingdom.
Certain remote areas and postcodes are excluded from delivery, including:
97000–97999, 98100–98999, 00200, 35000–35999, 38000–38999, 51000–51999 and 52000–52999.
If we are unable to deliver to your address, we will contact you to arrange an alternative delivery address or process a full refund. Once we receive your reply, we will assist you as soon as possible.
SHIPPING FEES
We offer free shipping on all orders to eligible delivery addresses.
No customs duties apply to orders shipped from our EU warehouses to destinations within the EU.
For shipments to the United Kingdom, please contact us before placing your order to confirm any applicable customs duties or import charges.
WAREHOUSE OPERATING HOURS
Our warehouses operate Monday to Friday, from 9:00 am to 5:00 pm UTC.
Warehouses are closed on weekends and public holidays. Order processing and dispatch take place during warehouse operating hours.
SHIPMENT STATUS
Once your order has been dispatched, we will send you a shipping confirmation email with your delivery details and an online tracking link.
Tracking information may take a few days to appear or update in the courier’s system.
You can also check your shipment status by logging into your customer account.
NEED HELP?
For any enquiries about your order or delivery status, please email us at contact@rcb-scooter.com and include your order number.
Our support team will reply to you as soon as possible.
Up to 24 months warranty and lifetime maintenance service(2-Year Warranty)
All accessories can be replaced once within 12 months for free, and free delivery or free return to the factory for repair is provided, without paying postage (battery replacement depends on actual use).
According to time division
1 Return to warehouse for repair
If the fault occurs within 1-12 months, we will give you a return mailing slip to send it back to the repair warehouse for repair, without postage and parts replacement costs.
If the fault occurs more than 12-24 months, we will give you a return mailing slip to send it back to the repair warehouse for repair, and you need to pay for shipping, but you do not need to pay for parts and repair costs.
2 Car replacement service (normal use)
If the fault occurs within 2 months and cannot be repaired. We can directly replace the car. No need to pay for shipping and car cost (0 yuan replacement)
If the fault occurs within 2-6 months and cannot be repaired, you can pay a small amount of shipping to exchange for a new car.
If the fault occurs more than 6-24 months and cannot be repaired, you only need to pay 30%-50% of the car price.
3 Mailing Accessories
We mail accessories to customers, and the accessories will be replaced free of charge within 12 months. No shipping fee is required, and no accessories fee is charged.
We mail accessories to customers, and the accessories will be replaced free of charge within 12-24 months.
Warranty Method
1. We usually choose to replace parts instead of repairs to minimize your waiting time.
2. Parts that meet the warranty conditions described on this page will enjoy a completely free warranty.
3. Parts outside the warranty period can still be repaired/replaced, but a fee is required. For specific fee details, please contact contact@rcb-scooter.com
4. No miscellaneous expenses during the repair period, such as alternative transportation, fuel or carpooling fees, will be charged during the warranty period.
Lifetime Technical Support
1. Our technical experts provide professional help and provide customized solutions for complex problems.
2. One-to-one support: Dedicated support staff will handle all your inquiries, ensuring personalized help throughout the process.
3. This service is available at any time regardless of your warranty status. (Note: After the warranty period, the customer is responsible for the cost of replacing (Warranty Policy)
To ensure a smooth and efficient return or exchange process, please adhere to the following conditions:
Order Cancellation
To cancel your order, please contact us before shipment: contact@rcb-scooter.com. Submitting a cancellation request before shipment does not guarantee success. If the cancellation is successful, you will receive a confirmation email and an immediate refund.
We are unable to cancel an order after it has been shipped. Please wait for your order to be delivered and contact us within 30 days of delivery to obtain a return label. Rejecting a shipped order or not following the return process may result in the item being lost in transit or being refused by the warehouse due to unregistered return, resulting in an inability to process a refund or exchange.
We will process your refund after receiving your returned package and confirming that it is complete, unused, and undamaged. The deduction for accessories will depend on the specific item.
Returns
Customers can submit a return request within 30 days of purchase by contacting contact@rcb-scooter.com. Returns submitted after 30 days of the purchase date will not be approved.
Damaged packaging:
Damage to the outer packaging does not mean there is a problem with the product itself. Due to the uncertainty and unpredictability of the shipping process, we cannot guarantee the integrity of the packaging. We recommend that customers file a claim with the carrier immediately upon discovery of any packaging damage.
1. Within 30 days after successful payment:
Customers are entitled to a full refund without paying return shipping or handling fees. Alternatively, customers can choose to exchange the bike for another RCB model without paying return shipping. In order to process your refund, please be sure to provide photos and videos of the quality issues for confirmation. Refunds will be issued within 5 business days after receipt and inspection. Customer Service will promptly update you on the progress of the return process.
2. More than 30 days after successful payment:
We will provide relevant warranty services as outlined in the warranty policy.
Note: For minor defects that do not affect riding safety, such as peeling stickers or minor paint scratches, buyers can contact our customer service team to request compensation. If the bike is not returned, our team will determine the corresponding refund amount based on the specific situation.
Customers must obtain prior authorization from RCB before returning the product. We recommend that you return the item in the original packaging. If the original packaging is not available, please use safe packaging to prevent damage during transportation. RCB is not responsible for damage caused by improper packaging.
Non-returnable/non-refundable items
Some items cannot be returned or refunded except in extreme cases such as damage or malfunction covered by the warranty. These items must be approved by the company for return.
Non-refundable items include but are not limited to:
Products from unauthorized dealers or individuals.
Items damaged by human factors.
Gift cards.
Insurance.
Non-physical products.
Authorization:
We are not responsible for shipping costs for items returned without our confirmation.
To return an item, please contact us at contact@rcb-scooter.com with photos and/or videos of the item and your order number. Our customer service team will review your return request within 3 business days.
General Return Process
Initiating a Return:
Please email relevant photos, videos and order number to contact@rcb-scooter.com.
Our customer service team will evaluate your return request within 3 business days.
Sending the Item Back:
If your return is accepted, we will provide a return address and instructions on how to send the package.
Use a shipping method with tracking information and signature to avoid lost returns.
Please carefully package the product and send it back to avoid damage.
Refund or Exchange
Once we receive your return/exchange, we will inspect the item within 5-15 days.
We will replace the item or refund your money. Refunds will be made within 5 business days after the product inspection is completed. Customer service will respond to you promptly with the progress of the return processing. You will also receive a refund notification email from us.
Scope of application
This return policy only applies to products purchased directly from the RCB official website (rcb-scooter.com). Products purchased through other channels (Amazon, offline dealers, etc.) must follow the warranty policy of the corresponding sales channel.
We sincerely thank you for your patronage and are committed to providing you with a pleasant shopping experience throughout the process. If you have any questions or need help with returns, please feel free to contact the RCB customer service team.
We also support customers to return products to the warehouse themselves, but please contact RCB in advance to obtain a return label, and bring the return label and product to the warehouse for return. If the customer does not obtain a return label and goes to the return warehouse address, it will be (Refund Policy)
01The line-up
Explore RCB's
product range
Four ways to move. One standard of build. Scooters, e-bikes and rides for younger explorers.
02Shop the drop
Best sellers,
ready to ride
Explore our electric scooters and find the ride that fits your everyday adventures.
View model
New 2026
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03Why RCB
RCB ELECTRIC SCOOTERS
Go Further. Climb with Confidence.
At RCB, we believe every ride should open up more possibilities. Our D7 series brings together long range, strong hill-climbing performance and riding comfort—giving you the freedom to take on your daily commute, explore beyond familiar routes and enjoy every journey.
- Maximum Climbing Gradient (D7 MAX)
- 48.7 %
- Riders Worldwide
- 322315 +
- Total Riding Distance
- 343000 KM+
- Equivalent Car-Travel Emissions
- 56.3 tCO₂e*
*Figures as published by RCB.
04Tested
Tested &
reviewed
The RCB D7 MAX ABE excelled in both the overall review and the demanding Königstuhl hill-climb test.
Watch the reviews
The RCB D7 MAX ABE excelled in both the overall review and the demanding Königstuhl hill-climb test.
YouTube reviewD7 MAX ABE
NFC unlocking and integrated turn signals bring practical everyday convenience to the RCB D7 ABE Ultra.
Wicka-WilleD7 ABE Ultra
Strong uphill performance makes the RCB D7 MAX ABE stand out on demanding climbs.
Technik-TestsD7 MAX ABE
Eye-catching design, riding comfort and impressive performance come together in the RCB D7 EU.
Mc AventureD7 EU
A robust build, comfortable ride and effective braking make the RCB D7 EU a pleasure to ride.
Tom & CompagnieD7 EU
Powerful motors, improved suspension and a stable build make the RCB D7 MAX ABE well suited to hilly routes.
Electric CommuterD7 MAX ABE
Discover the RCB D7 EU Ultra through an in-depth road test exploring its battery, range and riding experience.
Tazkiller85D7 EU Ultra
Excellent climbing ability, comfortable suspension and powerful hydraulic brakes make the RCB D7 MAX ABE an impressive package for the price.
HennTechD7 MAX ABE
05Films
See RCB
in action
Watch real-world rides, hill climbs and in-depth reviews from riders and creators.
06Riders
Real customers.
Real rides.
Stories from RCB riders, in their own words.
Strong hill-climbing performance, a stable feel and a comfortable ride. The long range gives you more freedom to explore beyond your everyday routes.
Daniel W.RCB D7 PRO ABE Ultra RiderThe D7 PRO ABE Ultra feels solid, comfortable and easy to control.
Ross W.RCB G19Wide fat tires provide stability on city streets and gravel paths. The comfortable seat and long range make everyday rides and weekend outings more enjoyable.
Daniel M.RCB D7 EU UltraI took it with me on a weekend trip and really enjoyed riding it.
SophieRCB R9X PROMy son was excited from his very first ride.
EmmaRCB G5The RCB G5 makes everyday commuting easier and more enjoyable.
Mark H.RCB D5 PRO ABE Ultra“It feels sturdy and is easy to control. I mainly use it for short daily trips, and so far the ride has been comfortable and reliable.”
Anna K.RCB R15The scooter was easy for the children to learn, and they were confident after only a few rides.
08Service
Service &
support
Get the documents, guides and technical help you need — for the lifetime of your ride.
- Free & fast shipping2–8 business days across the EU
- 2-year warrantyLifetime maintenance service
- 30-day returnReturn within 30 days of delivery
- ABE / CE certifiedLegal on European roads
-
01
Manuals & Downloads
Find instructions and useful documents for your RCB product.
-
02
Assembly Guides
Follow step-by-step guides to get your RCB ready to ride.
-
03
Repair & Support
Get help with troubleshooting, maintenance and repairs.
-
04
Download the RCB app
Pair your scooter, track rides and keep firmware up to date.
09Journal
